Every order should meet your expectations. If something isn't right, we'll work with you to make it right.
30-Day Return Window
You have 30 days from the date of delivery to request a return. To be eligible:
- Supplements, skincare, and consumable products must be unopened and in original packaging
- Bedding and textile products (weighted blankets, sheets, duvets) must be unused and in original packaging
- Wellness devices and equipment — please contact us for return eligibility, as these are evaluated on a case-by-case basis
How to Start a Return
- Contact us at contact@goldenhealthquest.com or (702) 399-7588
- Include your order number and reason for return
- We'll provide return instructions and a shipping address
Return shipping is the responsibility of the customer unless the product arrived damaged or defective. We'll provide a prepaid return label for verified defective items.
Damaged or Defective Products
If your order arrives damaged or you receive a defective product, contact us within 7 days of delivery. We'll either replace the item or issue a full refund — and for lower-value items, we may not require the product to be returned.
Refund Processing
Once we receive and inspect your return, we'll process your refund within 5-7 business days. Refunds are issued to the original payment method. Original shipping costs are non-refundable unless the return is due to our error.
If you haven't received your refund after 7 business days, check with your bank or credit card company first — processing times vary. If you still need help, contact us and we'll look into it.
Products Shipped by Our Brand Partners
Some products ship directly from our brand partners. Processing times for returns on these items may vary. We'll coordinate with the brand on your behalf to ensure a smooth resolution.
Non-Returnable Items
- Opened supplements, skincare, or consumable products (unless defective)
- Gift cards
- Sale or clearance items (unless defective)
Exchange Policy
We do not offer direct exchanges. To exchange an item, return the original product for a refund and place a new order for the item you'd prefer.
We reserve the right to update this policy at any time. Changes will be reflected on this page.
Email: contact@goldenhealthquest.com
Phone: (702) 399-7588
Last Updated: March 2026